HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Objective

• Oversee all aspects of station performance include OTP, Customer experience, service provider performance, and regulation compliance at HKIA.
• Adhere to the policies and procedures for Ramp Services, Baggage Services, Weight and Balance, Passenger and Cargo handling in accordance with applicable regulations and standards of HKE.
• Ensure the overall airport operations meet HKE standards, policies and procedures, and customer satisfaction.
• Oversee and play an integral role in ensuring airport operational continuity in HKIA.

Role Purpose

• Responsible for the service level and quality of ground services aspects including safety and security, OTP, customer experience, ramp and cargo operation, and baggage handling.
• Responsible for managing service providers’ performance in Ground Services aspects (including Cargo), ensuring the operations are up to company standard and regulation compliance.
• Manage a round-the-clock duty team to monitor and coordinate with the service providers and stakeholders to ensure operation integrity.
• Liaise, coordinate and maintain good relationships with the Airport Authority and all regulatory organizations on respective matters concerning HKIA operations
• Responsible for case investigations, evaluation of corrective and preventive measures effectiveness within Ground Services (including Cargo) aspects;
• Drive and participate all new projects/initiatives, roll out new products and continuously improvement in OTP, cost control, revenue generation and customer experiences at HKIA.

Qualifications

• Minimum 5 years aviation or civil airline experience including 3 years in supervisory level;
• Knowledge of all aspects of Ground Handling and IOSA requirements;
• Excellent command of written and spoken English and Chinese (Mandarin is a plus)
• Advanced knowledge in Microsoft Office;
• People manager with good communication and leadership skills, as well as a fast decision maker;
• Strong analytical and project management skills and sensitive to figures;
• Able to work under pressure;

Your Future Work Life

• Fly anywhere we fly for free with your friends and family to explore the world
• Hybrid working with flexibility in workplace and working hours to foster work-life harmony
• Open office to collaborate, connect and share great ideas
• Energetic and multicultural teammates from up to 50 nationalities!
• Company-organized shuttle buses connecting the workplace with major locations in the HK Island, Kowloon and N.T.