HK Express is Hong Kong’s first and only low-cost carrier, always offering great value, affordable fares on one of the youngest and most modern aircraft fleets in the world.

Like you, and just like many people across Asia, we love to travel and discover new places across the world’s most diverse and dynamic region; and at HK Express, we’re opening up new travel experiences that inspire and invigorate millions of people across the region we’re proud to call home. Everything we do is focused on encouraging the spirit of adventure. Our routes provide the inspiration and spontaneity to try somewhere new, disrupting monotonous modern life. As we continue to open up new routes, often in secondary and emerging destinations, our passengers will gain access to an incredible range of places, exploring hidden gems and experiencing local cultures.

We have a diverse and vibrant team that embodies the adventurous spirit of our customers, and loves to travel too. Join us in this journey to make your career even more fulfilling and rewarding.

Key Responsibilities

• Assist the Manager, Airport Services (China) to drive and upkeep all aspects of station performance including OTP, guest experience, service provider performance, regulation compliance;
• Monitor and ensure the airport operation performance comply to company service level and standard;
• Ensure all Ground Operations activities are adhering to the Company and regulatory policies and procedures;
• Upkeep the highest safety and security culture and standard in all Ground Operation area;
• Coordinate with local regulators and authorities on behalf of the company;
• Maintain the highest standard and on-time performance with continuous improvement;
• To handle delays, disruption and resolve complaint at frontline;
• Timely report to Station Manager and Headquarter of any irregularity situation;
• Coordinate and represent HK Express Airways for service, quality, safety and security audit where required by Headquarter or Local Aviation Authorities;
• Identify potential hazard, security threat and report to the station manager, carry out follow up action for risk mitigation;
• Coordinate with GHAs to implement the enhanced service and security measures where required by Headquarter;
• Report to Station Manager and Headquarter timely if any changes in local governmental and aviation regulatory requirements
• Overtime duties and non-office hour standby might require;
• Overseas travel and shift duty is required.

Qualifications

• Degree holder or a qualification that demonstrates suitable experience in related discipline;
• 2 years aviation or civil airline experience;
• Knowledge of passenger handling is essential, additional knowledge in ramp and dispatch handling will be an advantage;
• Knowledge of Aviation Safety and Security;
• Excellent command of Mandarin and English, and written English;
• Basic knowledge in Microsoft Office;
• Good communication skills and team player;
• Excellent customer service mind-set;
• Able to work independently and under pressure.
  
  

职位：机场服务主任

地点：义乌机场

暂定汇报线： 中国区机场服务经理
 

岗位职责：

• 协助中国区机场服务经理提升和维护航站的高效运营，包括航班准点率、顾客体验感、地面代理商服务水准等；
• 监督并确保机场运营符合公司的服务标准和要求；
• 确保所有地面服务活动符合公司规则及监管部门法规；
• 确保所有地面运作处于最高安全标准；
• 代表公司与当地监管机构进行协调和沟通；
• 保持工作的高标准和及时性，并持续改进；
• 处理航班延误、取消并解决相应的投诉问题；
• 及时向中国区机场服务经理和总部报告任何异常情况；
• 根据总部或当地航空主管部门的要求，在当地代表香港快运航空协助完成服务、质量、安全和安保等方面的审计工作；
• 识别潜在的危险因素，并向中国区机场服务经理汇报，采取相关措施降低风险;
• 根据总部要求，与地面操作代理公司协调实施加强服务和安全新措施;
• 如果当地政府和航空法规要求有更新，需及时向中国区机场服务经理和总部报告;
• 根据要求可能会加班，及在非办公时间待命;
• 需要輪班工作及出差。

要求：

• 本科及以上学历;
• 2年航空或航空企业工作经验.
• 具备乘客服务经验， 或者机坪外场调度、协调工作经验者优先;
• 良好的中英文书写能力，掌握基础英文口语;
• 具备基本的Office办公软件知识;
• 良好的沟通能力和团队合作精神;
• 优秀的客户服务意识;
• 能够独立工作并承受压力。